Thank you for shopping with Essart India. We strive to offer you the best service and ensure a seamless shopping experience. Below is our Shipping Policy to help you understand how we handle shipping, delivery times, and related charges for the products you purchase.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
1. Shipping Locations
Essart India currently ships to the following locations:
- Domestic Shipping: We offer shipping across India, including all major cities and towns.
- International Shipping: We also offer international shipping to select countries. International shipping fees and delivery times will vary depending on the destination.
If you are located in a region that is not listed or if you need clarification on shipping availability, please contact our customer service team at [your contact email/phone number].
2. Processing Time
- Order Processing: All orders are processed within 1-3 business days, excluding weekends and holidays. Please note that processing time does not include shipping time.
- Custom Orders or High-Demand Products: If your order includes custom-made items or high-demand products, processing may take longer. In such cases, you will be notified of the updated shipping timeline via email.
3. Shipping Methods
We offer various shipping methods depending on the destination. Domestic orders will be shipped via reliable couriers such as [name of couriers you use, e.g., DTDC, India Post, Bluedart, etc.]. International orders are typically shipped via [courier names, e.g., DHL, FedEx, etc.].
During checkout, you will be able to choose your preferred shipping method, which may include options like:
- Standard Shipping: Typically 5-7 business days for delivery within India, and 10-15 business days for international orders.
- Expedited Shipping: Faster delivery options at a higher cost. The expected delivery time for expedited shipping is typically 2-4 business days for domestic shipments and 5-10 business days for international shipments.
Please note that shipping times are estimates, and actual delivery times may vary due to factors beyond our control, such as weather, customs clearance, or courier delays.
4. Shipping Charges
Shipping charges are calculated based on the weight and size of the products you order, as well as your shipping address. The exact shipping fee will be displayed at checkout before you finalize your purchase.
- Domestic Shipping: We offer free shipping on orders above a certain value [mention value, if applicable, e.g., Rs. 1000]. For orders below this threshold, a shipping fee will apply, which will be clearly shown during checkout.
- International Shipping: International shipping costs vary based on the destination country and shipping method chosen. Shipping charges will be calculated at checkout.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the courier’s website.
If you have any issues tracking your order, please contact our customer support team at [your contact email/phone number], and we will assist you in tracking your package.
6. Customs and Duties (International Orders)
For international orders, customs duties and taxes may apply, depending on the destination country. These charges are not included in the shipping fee and are the responsibility of the customer.
Essart India is not responsible for any customs delays, charges, or taxes imposed by the destination country’s government. We recommend that you check with your local customs office to determine the potential costs before placing an order.
7. Delivery Issues
If your order is delayed, lost, or damaged during shipping, please notify us immediately. We will work with the courier to resolve the issue. However, please note that once a package is in the possession of the shipping carrier, we are not responsible for any delays or damages caused by the carrier.
- Lost Packages: If your order is lost in transit, we will investigate the issue with the courier. If the package is confirmed lost, we will issue a replacement or a refund as appropriate.
- Damaged Packages: If your order arrives damaged, please contact us within 7 days of delivery, and we will arrange for a replacement or refund.
8. Address Accuracy
It is your responsibility to ensure that the shipping address provided is accurate and complete. Essart India is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
If you notice an error in your shipping details after placing your order, please contact us immediately at [your contact email/phone number], and we will do our best to correct the information before shipment.
9. Returns and Exchanges
Our Return and Exchange Policy governs the process for returning or exchanging items. Please refer to our [Return & Exchange Policy] for detailed information on how to initiate returns or exchanges.
10. Contact Us
If you have any questions about our shipping policy, delivery times, or issues with your order, please don’t hesitate to contact us at:
Essart India
By placing an order on our website, you agree to the terms and conditions of this Shipping Policy. We appreciate your business and aim to provide you with the best shipping experience possible!