At Essart India, we are committed to providing you with high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a Return & Refund Policy that ensures your concerns are addressed promptly and fairly.

Please read the following policy carefully to understand how returns, exchanges, and refunds are processed. By purchasing from Essart India, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns for products purchased directly from Essart India under the following conditions:

  • Timeframe: Returns must be initiated within 7 days from the date of delivery. If more than 7 days have passed since your purchase, unfortunately, we cannot offer a return or refund.
  • Condition of the Product: The item must be unused, unwashed, and in its original, undamaged packaging with all tags intact. Products that have been used or altered in any way are not eligible for return.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.
  • Non-Returnable Items: The following items are not eligible for return or exchange:
    • Customized or personalized products (e.g., engraved watch boxes or monogrammed accessories).
    • Gift cards.
    • Products that are damaged or altered after delivery.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [your contact email] within 7 days of receiving your order. Include your order number, details of the product you wish to return, and the reason for the return.
  2. Return Authorization: Our team will verify your return request and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the item.
  3. Return Shipment: You will need to ship the product back to us at your own cost (unless the return is due to a defective item, as outlined below). Please use a reliable shipping service and ensure the product is packaged securely to avoid damage during transit. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items that are lost in transit.
  4. Inspection: Once we receive the returned item, it will be inspected to ensure that it meets the return conditions (unused, in original packaging, etc.). If the return is approved, we will process the refund or exchange.

3. Refund Process

Once your return is approved, we will issue a refund according to the original payment method used. The refund will be processed within 7-10 business days from the date of receiving the returned product. Please note the following:

  • Refund Amount: The refund will cover the full purchase price of the returned item, excluding any shipping charges.
  • Shipping Costs: Shipping fees are non-refundable, and customers are responsible for the return shipping costs unless the item is defective or damaged during transit.

Note: If you paid via a credit/debit card, the refund will be issued to the same card. If you paid via UPI or net banking, the refund will be credited to the bank account from which the payment was made.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different product or size, you will need to follow the return process for the original item and place a new order for the desired item.

5. Defective or Damaged Items

If you receive a product that is damaged, defective, or incorrect, please contact us immediately at [your contact email] or call us at [your contact phone number]. We will:

  • Provide you with a prepaid return shipping label for the return.
  • Offer a replacement of the damaged or incorrect product, or
  • Issue a full refund, including shipping charges, for the defective or damaged product.

Please provide photographic evidence of the damage or defect to help us resolve the issue quickly.

6. Order Cancellation

You may cancel your order before it has been processed or shipped. To do so, please contact our customer service team immediately at [your contact email] or [your contact phone number]. If the order has already been shipped, you will need to follow the standard return process.

7. Late or Missing Refunds

If you haven’t received a refund after the processing time of 7-10 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company or bank, as it may take some time before the refund is officially posted.
  3. If you’ve done all of the above and still have not received your refund, please contact us at [your contact email] or [your contact phone number].

8. Contact Us

If you have any questions or concerns regarding our Return & Refund Policy, please feel free to contact our customer service team:

Essart India

By purchasing from Essart India, you acknowledge that you have read, understood, and agreed to the terms of this Return & Refund Policy.