Essart India (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, purchase our products, or engage with us in any other way.

By accessing or using our website (www.essartindia.com) or purchasing our products, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We collect two types of information:

a. Personal Information
Personal information refers to data that can be used to identify you as an individual. This includes, but is not limited to:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (credit card details or other payment methods)
  • Order history

b. Non-Personal Information
We also collect non-personal information that cannot be used to identify you. This may include:

  • Browser type
  • Device information
  • IP address
  • Pages visited on our site
  • Referring/exit pages
  • Date and time of visit

2. How We Use Your Information

We use your personal and non-personal information for the following purposes:

  • To process and fulfill orders: We use the information you provide to process your orders, deliver your products, and manage your account.
  • Customer support: To respond to your inquiries, provide support, and assist with any issues you may have with our products or services.
  • Improvement of services: We may use your feedback and preferences to improve the functionality and user experience of our website and services.
  • Marketing and promotions: With your consent, we may send you promotional emails or offers about our products and services. You can opt-out of these communications at any time.
  • Analytics: We analyze non-personal information to understand trends, monitor site performance, and optimize our website for better user experience.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for payment information
  • Regular security audits
  • Restricted access to personal data within our organization

However, please note that no method of data transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist in operating our website, conducting business, or providing services to you. These third-party providers are obligated to keep your information confidential and use it only for the specific purposes for which it was shared.

We may also disclose your personal information if required by law or in response to legal process (such as a court order, subpoena, or government request).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files placed on your device that help us remember your preferences, understand your usage patterns, and improve our website’s functionality.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we have about you.
  • Correction: You may update or correct your personal information if it is inaccurate or incomplete.
  • Deletion: You can request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out of Marketing: You can opt-out of receiving promotional emails by clicking the unsubscribe link in any email you receive from us.

To exercise these rights, please contact us using the details provided in the “Contact Us” section.

7. Third-Party Links

Our website may contain links to third-party websites that are not operated or controlled by Essart India. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our products and services are not intended for children under the age of 18. We do not knowingly collect or solicit personal information from anyone under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal obligations, or business operations. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:

Essart India

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.